The More You Know, The More it Shows

Obtain Optimum Functionality

The last thing you need is a telecommunications system that only utilizes a fraction of its capabilities. We make sure that our systems are easy to use and are designed with you in mind. However, we also recognize that to achieve universal user acceptance and competence, a structured and on-going training program is required. Our staff will develop a training program that is uniquely designed to maximize the potential of your system and your staff.

How It Works

Prior to installation, we will discuss with you the scope of the training services and materials available and together we will create an exciting learning experience for your staff. Training usually consists of classes at your facility of approximately ten employees, each who share similar job duties or who will be using the same type telephone. The functions of the system will be thoroughly discussed and the activation of various features will be demonstrated.

A user guide will be developed based on the programmed features your company uses the most. At this meeting the user guide will be provided to each user which he or she will keep for future reference.

Special attention is given to the main operator and back ups. These individuals who are responsible for serving as your telephone “front door” will be thoroughly familiar with answering and processing incoming calls.

On the day of final installation and activation, we will be on site to assist operators in processing “live calls” and will be available to the rest of the staff for follow up and fine tuning.